Privacy Policy

Data Controller Information

The data controller responsible for your personal data is quantelovrixa.top d.o.o., a limited liability company registered in Croatia with registration number 913785264 and VAT number HR91258476357. Our registered address is Držićeva ulica 3, 51629 Rijeka, Croatia. For any privacy-related inquiries, please contact us at [email protected] or call +385 512897730.

Data Collection

We collect and process various types of personal data to provide our marketplace optimization services effectively. The data we collect includes information you provide directly to us and information we collect automatically when you visit our website.

Information You Provide

• Contact information (name, email address, phone number, company name)
• Business information related to your marketplace optimization needs
• Communication preferences and service requirements
• Payment and billing information when you engage our services
• Any other information you choose to provide through our contact forms or communications

Information We Collect Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device and browser information (IP address, browser type, operating system)
• Referral sources and website navigation patterns
• Cookie data and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We use the personal data we collect for legitimate business purposes related to providing our marketplace optimization services. How we use your information depends on the services you use and your relationship with us.

Service Provision

• Responding to your inquiries and providing customer support
• Delivering our marketplace optimization services and consultations
• Processing payments and managing billing for our services
• Communicating with you about your account and services

Business Operations

• Improving our website functionality and user experience
• Analysing website usage to enhance our services
• Conducting business analysis and market research
• Maintaining security and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookies
• Contract: When processing is necessary to perform our services or respond to your requests
• Legitimate Interest: For website analytics, security, and business improvement purposes
• Legal Obligation: When required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and providing our services
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users or others
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and service-related data are typically retained for the duration of our business relationship and for a reasonable period thereafter. Website analytics data is generally retained for up to 26 months. You may request deletion of your data at any time, subject to legal and contractual obligations.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receipt.

International Data Transfers

As a Croatian company operating within the European Union, we primarily process data within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised mechanisms to protect your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under 16 years of age. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka) or your local data protection authority if you are located in another EU member state.